As part of the Digital Government Act 2022 implementation, the Department of ICT is now conducting the Whole of Government Digital Government Baseline Assessment Survey 2024. This survey aims to assess and identify the current digital landscape of the entire government, including national and subnational levels.

The Department of ICT has recognized the need for baseline data on Digital Government to inform decision making processes.

Please complete the survey questions and submit once all sections are complete.

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SECTION A : BASIC INFORMATION

Basic Information

Agency Name *

DTO Name *

If none are appointed by the survey date, please indicate by stating “None”.

Completed by *

Position

Date

Address

Address Line 1

City

State / Province / Region

Email *

Phone

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SECTION B : DIGITAL INFRASTRUCTURE

Hardware & Software Infrastructure

1. What types of computing devices does your organization use?

• Desktops
• Laptops
• Servers
• Others

Specify other computing devices.

2. Are these devices regularly updated and maintained?

• Yes
• No

3. How would you rate the reliability of your hardware infrastructure?

Selected Value: 0

4. What software applications does your organization use for various operations?

• MS Office/365
• MS Project
• Adobe Suite
• DocuSign
• MS Power BI
• AutoCAD
• Others

Specify other software applications

5. Are these applications regularly updated and patched for security vulnerabilities?

• Yes
• No

6. Do you have a software license management system in place?

• Yes
• No

7. How would you rate the efficiency and reliability of your software infrastructure?

Selected Value: 0

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SECTION B : DIGITAL INFRASTRUCTURE

Network Infrastructure

1. What type of network infrastructure does your organization use?

• Wired
• Wireless
• Wired and Wireless

2. What is the speed and capacity of your network connection?

3. Do you have redundancy measures in place to ensure network uptime?

• Yes
• No

4. How do you handle network security, such as firewalls and encryption?

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SECTION C: CONNECTIVITY

External Network | Internal Network

1. Do you have access to a reliable internet connection at your organization?

• Yes
• No

2. Do you have issues with your internet connection?

• Yes
• No

On average, how often do you experience disruption in a month?

• Once a month
• Twice a month
• Up to 5 times a month
• Up to 10 times a month
• More than 10 times a month

3. How would you rate the internet speed in your organization?

• Very Slow
• Slow
• Average
• Fast
• Very Fast

External Network

Who is your internet service provider?

• DataCo PNG Limited
• Telikom PNG
• Datec
• Daltron
• Digicel
• Digitec
• Lightspeed
• Em Stret
• Kinect
• APCS
• Other

Specify other ISP.

What is the current connection type from the ISP to your office?

• Cable
• Satellite
• Fiber Optics
• Microwave
• Other

Specify other connection type

What is the bandwidth capacity of the ISP?

If not known, indicate as “Unknown”

What is the speed of your current internet connection in megabytes per second (Mbps)?

Internal Network

Do you have an internal ICT policy?

• Yes
• No

Do have an Active Directory (Domain Controller)?

• Yes
• No

How many active users are in your Active Directory (AD)?

Where is your active directory hosted?

• On-Premises
• Cloud
• Hybrid

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SECTION D: DIGITAL STANDARDS & POLICIES

1. Is your agency aware of the Digital Government Act 2022?

• Yes
• No

Is your agency aware of Section 64 of the Digital Government Act?

• Yes
• No

2. Is your agency aware of the Department of ICTs first four Standards (Cybersecurity, Government Emails, Websites and Domain Name standards) that were published in the National Gazette in December 2023?

• Yes
• No

Have you started implementing standards in cybersecurity, domain names, websites, and emails?

• Yes
• No

3. Did your agency participate in any review or public consultation of our digital government standards, or anything related. i.e. awareness workshops?

• Yes
• No

4. How did your organization ensure compliance with digital standards during the implementation of digital services?

5. Where there any specific digital standards or frameworks adopted to guide the digital transformation process?

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SECTION E: DIGITAL SERVICES & CLOUD SYSTEMS

Cloud Systems

What is your Server Operating System?

• Windows Server
• Linux
• Other

How does your organization store and manage data?

• On-Premises Server
• Cloud
• NAS
• Other

Specify Other Storage

What SSL Certificates are you using and from whom?

Do you have any existing SLAs with other Vendors?

• Yes
• No

Please provide details of the SLA

Are you currently using any Cloud Service provider?

• Yes
• No

Cloud Service Providers

• AWS
• Google Cloud
• Microsoft Azure
• Oracle
• Alibaba Cloud
• DataCo PNG Limited
• Digitec
• Other

Specify other Could Service Provider

What are your Backup procedures?

Have you registered an official domain name for your agency?

• Yes
• No

State is your Agency's domain name? state full domain name *.gov.pg, *.com, etc.

Where do you host your domain?

• AWS
• Google Cloud
• Microsoft Azure
• Oracle
• Alibaba Cloud
• DataCo PNG Limited
• Telikom PNG
• Digitec
• Datec
• Daltron
• Other

Specify other domain hosting provider.

Provide your Domain Name Servers?

Provide your internal Block IP Address (CIDR)?

What Database Management Software are you using?

• Microsoft SQL
• MySQL
• PostgreSQL
• MongoDB
• Oracle
• Amazon RDS
• Microsoft Access
• Other

Specify other Database Management Software

Digital Services

List down the different digital services that are running on your network.

Do you have an internal IP-PBX (Phone System)?

• Yes
• No

Where is it hosted?

• Cloud
• On-Premises

Does your agency have an email system set up?

• Yes
• No

Where is it hosted on?

• Cloud
• On-Premises

What is the specific On-Premises email solution?

• Exhange (Local Exchange Server)
• Other

Specify other On-Premises email solution.

What is the specific Cloud email solution?

• Exchange Online (M365)
• Google Mail (G Suite)
• WorkMail (AWS)
• Other

Specify other Cloud email solution.

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SECTION F: APPLICATION DEVELOPMENT & INNOVATION

1. Does your department/agency currently have any digital platforms or applications in place?

• Yes
• No

Please list the primary digital platforms or applications currently in use.

2. How would you rate the level of digitization within your department/agency on a scale of 1 to 5, with 1 being minimal digitization and 5 being fully digitized?

• 1 (Minimal Digitization)
• 2
• 3
• 4
• 5 (Fully Digitized)

3. What are the main challenges or barriers hindering further digitization efforts within your department/agency?

• Shortage of technically skilled staff
• Retainment of skilled staff
• Legacy Issues
• Internet Connectivity Issues
• Others

Please specify other challenges or barriers.

Specific Digitization Efforts

4. What are the specific processes or services within your agency that you are currently looking to digitize or improve? Please provide details about the processes or services targeted for digitization or improvement.

Technology Stack and Infrastructure

5. What is the current infrastructure setup for your agency's digital initiatives?

• Cloud Based
• On-Premises
• Hybrid

6. Do you have any specific technology stack preferences or existing systems that need to be integrated with new digitization efforts?

Collaboration and Support

6. Have you collaborated with external partners or vendors for digitization projects in the past?

• Yes
• No

Please describe the nature of collaboration and outcomes achieved.

7. How do you envision the Department of ICT supporting your agency in its digitization efforts?

• Providing technical expertise
• Developing custom solutions
• Offering training on different services

8. What specific areas do you anticipate needing additional support or expertise from external sources?

Government Website Development

9. Does your agency have an existing website?

• Yes
• No

Are you planning on having a website?

• Yes
• No

Who manages and maintains the website?

• An officer from the agency
• Outsourced
• Currently, no one manages or maintains it

Do you code or use Content Management System to develop your website?

• Code
• CMS

What CMS do you use?

• Joomla
• WordPress
• Drupal
• WIX
• Typo3
• Other

Specify other CMS

Is there a need for training on website development within your agency?

• Yes
• No

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SECTION G: DATA GOVERNANCE

1. Are you aware of the Draft Data Governance and Data Protection Policy that Department of ICT is drafting?

• Yes
• No

Do you want to know about the draft policy?

• Yes
• No

2. Please define data in your own understanding and identify the type of data your organization deal with on your day-to-day business functions as an organization.

3. Does your organization have any data sharing memo/agreement with other government organizations regarding data sharing?

• Yes
• No

Could you name the organizations?

4. Do you think it is important to have a Data Governance and Protection Act in PNG?

• Yes
• No

Briefly justify your answer whether you agree or disagree.

5. Have you conducted regular internal audits to ensure compliance within your IT infrastructure and systems?

• Yes
• No

Could you state the date of your last audit?

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SECTION H: CYBER SECURITY

What endpoint protection is installed on devices?

• Sophos
• BitDefender
• Fortinet
• Kaspersky
• Norton
• eScan
• AVG
• Other

Specify other endpoint protection.

What is the brand of firewall installed in your network?

What type of operating systems are installed on servers? State which version.

What version of Windows is installed on devices?

• Windows 7
• Windows 8
• Windows 10
• Windows 11

Are there any internal security policies in place?

• Yes
• No

Which one of the following, do they fall under?

• Acceptable Use policy
• Security Awareness and Training policy
• Incident Response policy
• Password policy
• Email policy
• Network Security policy
• Others

Specify other policy category

6. Does your agency conduct cybersecurity awareness training for its employees?

• Yes
• No

How often?

Social Media

10. Does the public body have an official social media account on any social media platform (Facebook, Instagram, LinkedIn, YouTube, etc.)?

• Yes
• No

Select which social media platforms

• Facebook
• Instagram
• LinkedIn
• Youtube
• Other

Specify othe social media platforms

11. Are the agencies’ social media accounts verified (blue-ticked)?

• Yes
• No

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SECTION I: CAPACITY BUILDING

Do you have an IT division/branch at your organization?

• Yes
• No

What is the name of your DTO?

What is his/her qualification/background knowledge?

2. How many IT Officers does your agency have?

3. How would you rate your IT skills level?

• Professional
• Semi-Skilled
• Basic Knowledge

4. Do you have upskilled training programs, especially for ICT/IT?

• Yes
• No

Could you name some of the trainings and in what areas in the ICT space?

5. What are some of your challenges as a DTO?

ICT PLAN

6. Does your agency have any ICT plan?

• Yes
• No

Briefly state your ICT plan for the next 5 years.

ICT BUDGET

7. Does your agency have IT budget?

• Yes
• No

8. Who funds your up-skilling programs?

• The Agency
• Donor Agencies
• Other

Does the funding come from the agency’s IT budget?

• Yes
• No

Could you name/list them?

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